24/7 in Toronto
Water, fire and mold damage restoration in Toronto
Toronto has some of the oldest housing and sewer infrastructure in the province alongside dense high-rise neighbourhoods, and both produce water damage calls for very different reasons.
- IICRC Certified Firm
- $5 million insured
- One team, emergency to rebuild
Callback in Toronto
Leave a name and number and a person calls you back. For an active emergency, phone us instead.
Water damage in Toronto: what is different here
Parts of the older city are still served by combined sewers that carry stormwater and sewage in one pipe. During intense rain these can surcharge and push water back through basement floor drains.
Severe summer storms have flooded basements across the city, including the storms of 8 July 2013 and 16 July 2024.
In condo and apartment buildings a single failed supply line or fan coil can damage several units below. These losses involve the corporation, its insurer and each unit owner's insurer.
Floodplains and who regulates them
Toronto and Region Conservation Authority (TRCA) regulates the floodplains of the Humber, Don and Rouge rivers and the smaller creeks between them. Conservation authorities publish floodplain mapping and issue flood watches and warnings, which are worth following during spring melt and summer storms. Ontario is merging its 36 conservation authorities into nine regional bodies, expected to take effect on 1 February 2027, so the name of the body responsible will change.
Who to call in Toronto
- Sewer backup or basement flooding
- For a blocked drain or sewer backup, call 311. Toronto Water investigates and tells you whether the problem is in the City sewer or in your own pipe. Report basement flooding to 311 as well, even after the water has gone, so that it is on record.
- Power
- Toronto Hydro distributes electricity in the city. Report an outage or a downed line to it, and keep well away from any wire on the ground.
- Gas
- Natural gas in Toronto is distributed by Enbridge Gas. If you smell gas, leave the building and call its emergency line from outside.
Numbers checked October 2026. In any immediate danger, call 911.
Neighbourhoods we cover
- The Annex
- Developed between about 1880 and 1920, with Victorian and Edwardian brick houses, many now divided into flats.
- Leslieville
- An east-end neighbourhood of Victorian and Edwardian homes alongside newer infill and converted lofts.
- Liberty Village
- A former industrial district rebuilt as lofts and condominium towers, where water losses usually involve several units and a condo corporation.
- Rosedale
- Large older homes on winding streets cut by steep ravines.
Housing here: what the census shows
The 2021 Census counted 2,794,356 people and 1,160,890 occupied homes in Toronto.
35% are single-detached, semi-detached or row houses, where the owner is responsible for the foundation, the drains and the sewer lateral. 47% are apartments in buildings of five or more storeys, and a further 18% are in low-rise buildings or duplexes. There, a leak commonly reaches the units below and involves the landlord or condominium corporation.
48% of households rent, which means two sets of insurance on many losses: the owner's for the building and the tenant's for belongings.
Source: Statistics Canada, Census Profile, 2021 Census of Population.
What we handle locally
- Water Damage RestorationWater keeps moving after the leak stops.
- Basement Flood CleanupA flooded basement is three problems at once: standing water, contaminated surfaces and a structure that is soaking it all up.
- Sewage Backup CleanupSewage is a health hazard, not a mess to mop.
- Burst Pipe Water DamageA split supply line can release a great deal of water before anyone notices, and it runs downhill through ceilings and walls.
- Fire Damage RestorationAfter the fire is out, the damage continues.
- Smoke and Odour RemovalSmoke travels much further than flames.
- Mold Removal and RemediationMold (or mould, as it is also spelled in Canada) is a moisture problem that shows up as a mold problem.
- Asbestos RemovalAsbestos is harmless while it is sealed inside a material and dangerous once that material is broken, cut or sanded.
- Storm Damage RestorationA storm opens the building and the rain does the rest.
- Emergency Board-Up and TarpingAn open building takes on weather and invites theft.
- Contents Cleaning and Pack-OutYour belongings are part of the loss.
- Reconstruction and RebuildThe emergency work removes what was ruined.
Basement flooding subsidy in Toronto
City of Toronto
Basement Flooding Protection Subsidy Program
Subsidies of up to $6,650 per property toward a plumbing assessment, backwater valves, a sump pump with battery backup, and severing and capping the foundation drain. The City expanded the program on 1 May 2026.
Checked October 2026. Amounts and eligibility rules change, and some programs require approval before work starts. Confirm with City of Toronto first.
What happens when you call from Toronto
- 01
You call
A person answers, day or night. We ask what happened, whether everyone is safe and what to shut off while you wait.
- 02
We arrive and assess
We stop the damage spreading, check for hazards and measure how far water, smoke or mold has reached.
- 03
We clean up and dry
Extraction, removal of what cannot be saved, cleaning and monitored drying, with photos and readings recorded throughout.
- 04
We rebuild
The same team reinstates walls, floors and finishes, working from the documented scope your insurer has seen.
Toronto: common questions
Do you offer 24/7 emergency restoration in Toronto?
Yes. Emergency calls from Toronto are answered at any hour, and a crew is dispatched when the situation needs one.
Which conservation authority covers Toronto?
Toronto and Region Conservation Authority (TRCA) regulates the floodplains of the Humber, Don and Rouge rivers and the smaller creeks between them.
Is there a basement flooding subsidy in Toronto?
City of Toronto runs the Basement Flooding Protection Subsidy Program. Subsidies of up to $6,650 per property toward a plumbing assessment, backwater valves, a sump pump with battery backup, and severing and capping the foundation drain. The City expanded the program on 1 May 2026. Details were checked in October 2026 and can change, so confirm on the official program page before starting work.
Do you work with my insurance company?
Yes. We document the loss and deal with your adjuster. Coverage decisions are made by your insurer, and in Ontario you can generally choose your own contractor.
Damage does not wait for business hours. Neither do we.
Call any time. If you would prefer we call you, request a callback.