What happens after you call
Most people have never been through a restoration job. Knowing the order of events makes it far less stressful.
Call 24/7- 1
The call
A person answers
- We ask what happened, when, and whether everyone is safe.
- We tell you what to shut off and what to leave alone.
- A crew is dispatched when the situation needs one.
- 2
First visit
Stop it spreading
- Hazard check: electrical, gas, structural, contamination.
- Find and confirm the source.
- Extract water, board up or tarp, set containment.
- Photograph and measure everything before it is disturbed.
- 3
First days
Remove, clean and dry
- Materials that cannot be saved are removed.
- Surfaces are cleaned and, where needed, disinfected.
- Drying equipment runs continuously and readings are logged at each visit.
- You get an update each time we attend.
- 4
Once dry
Scope and approval
- A written, itemised scope and estimate for the rebuild.
- Submitted to your adjuster on an insured loss.
- Upgrades you want are priced separately.
- 5
Rebuild
Put it back
- Permits where required.
- Structure and services first, then insulation and drywall, then finishes.
- A walkthrough with you at the end.
What we need from you
- Access to the property and somewhere to park equipment vehicles
- Power for drying equipment, left running until we say it can go off
- Your insurer's name and claim number once you have them
- A decision-maker we can reach by phone
What you can expect from us
- Straight answers about what can be saved and what cannot
- A written scope before rebuild work begins
- Records you can keep: photos, readings and the scope
- IICRC Certified FirmRegistered with the restoration industry's standards body
- IICRC-certified techniciansTrained to the published standards for water, fire and mold work
- Ontario asbestos abatement worker training for Type 3 operationsThe approved training for the highest-risk class of asbestos work
- Liability insurance$5 million coverage with Intact Insurance
- WSIB coverageClearance certificate on request
- 24/7 responseEvery day of the year
Damage does not wait for business hours. Neither do we.
Call any time. If you would prefer we call you, request a callback.