Credentials
You are letting a company into your home during a bad week. You should be able to check who they are.
Call 24/7| Credential | Details |
|---|---|
| IICRC Certified Firm | Registered with the restoration industry's standards body. Certificate available on request. |
| IICRC-certified technicians | Trained to the published standards for water, fire and mold work. Certificate available on request. |
| Ontario asbestos abatement worker training for Type 3 operations | The approved training for the highest-risk class of asbestos work. Certificate available on request. |
| Commercial general liability insurance | Insured with Intact Insurance. $5 million coverage. Certificate of insurance available on request. |
| WSIB coverage | Clearance certificate available on request. |
What to ask any restoration company
- Can I see your certificate of insurance? It should name the company and show current dates.
- Are your workers covered by WSIB? Ask for a clearance certificate. Without one, an injury on your property can become your problem.
- What training do your technicians have? Water damage, fire and mold work each have recognised industry standards and training.
- Will I get a written scope before rebuild work starts? The answer should be yes.
- How will you decide the structure is dry? The answer should involve moisture readings, not a number of days.
- 01
You call
A person answers, day or night. We ask what happened, whether everyone is safe and what to shut off while you wait.
- 02
We arrive and assess
We stop the damage spreading, check for hazards and measure how far water, smoke or mold has reached.
- 03
We clean up and dry
Extraction, removal of what cannot be saved, cleaning and monitored drying, with photos and readings recorded throughout.
- 04
We rebuild
The same team reinstates walls, floors and finishes, working from the documented scope your insurer has seen.
Damage does not wait for business hours. Neither do we.
Call any time. If you would prefer we call you, request a callback.