24/7 in London
Water, fire and mold damage restoration in London
Emergency water, fire, sewage and mold damage restoration in London, at any hour. London sits at the Forks of the Thames River, with the farmland and small communities of Middlesex County around it.
- IICRC Certified Firm
- $5 million insured
- One team, emergency to rebuild
Callback in London
Leave a name and number and a person calls you back. For an active emergency, phone us instead.
Who to call in London
- Sewer backup or basement flooding
- Report basement flooding to the City of London at 519-661-4570. The City inspects the municipal sewer to check that it is working as designed.
- Power
- London Hydro distributes electricity in the city. If flooding has reached electrical equipment, its emergency line is listed as 519-661-5555.
- Gas
- Natural gas in London is distributed by Enbridge Gas. If you smell gas, leave the building and call its emergency line from outside.
Numbers checked October 2026. In any immediate danger, call 911.
Neighbourhoods we cover
- Old South and Wortley Village
- One of the oldest neighbourhoods, first developed in the mid-1800s and annexed by the city in 1890.
- Old North
- Just north of downtown between the Thames River and Adelaide Street, with large century homes.
- Byron
- A former village established in the early 1800s, with houses from the 19th and early 20th centuries.
- Forks of the Thames
- Where the river's branches meet. The record flood of April 1937 ruined about 1,100 homes in the region, and the dykes were built afterwards.
Housing here: what the census shows
The 2021 Census counted 422,324 people and 174,655 occupied homes in London.
66% are single-detached, semi-detached or row houses, where the owner is responsible for the foundation, the drains and the sewer lateral. 21% are apartments in buildings of five or more storeys, and a further 13% are in low-rise buildings or duplexes. There, a leak commonly reaches the units below and involves the landlord or condominium corporation.
42% of households rent, which means two sets of insurance on many losses: the owner's for the building and the tenant's for belongings.
Source: Statistics Canada, Census Profile, 2021 Census of Population.
What we handle locally
- Water Damage RestorationWater keeps moving after the leak stops.
- Basement Flood CleanupA flooded basement is three problems at once: standing water, contaminated surfaces and a structure that is soaking it all up.
- Sewage Backup CleanupSewage is a health hazard, not a mess to mop.
- Burst Pipe Water DamageA split supply line can release a great deal of water before anyone notices, and it runs downhill through ceilings and walls.
- Fire Damage RestorationAfter the fire is out, the damage continues.
- Smoke and Odour RemovalSmoke travels much further than flames.
- Mold Removal and RemediationMold (or mould, as it is also spelled in Canada) is a moisture problem that shows up as a mold problem.
- Asbestos RemovalAsbestos is harmless while it is sealed inside a material and dangerous once that material is broken, cut or sanded.
- Storm Damage RestorationA storm opens the building and the rain does the rest.
- Emergency Board-Up and TarpingAn open building takes on weather and invites theft.
- Contents Cleaning and Pack-OutYour belongings are part of the loss.
- Reconstruction and RebuildThe emergency work removes what was ruined.
Basement flooding subsidy in London
City of London
Basement Flooding Grant Program
Listed as a grant of 90% of the cost of eligible work for homes that have had basement flooding, with maximums including $1,800 for a backwater valve and $4,000 for a sump pit and pump with weeping tile disconnection.
Checked October 2026. Amounts and eligibility rules change, and some programs require approval before work starts. Confirm with City of London first.
What happens when you call from London
- 01
You call
A person answers, day or night. We ask what happened, whether everyone is safe and what to shut off while you wait.
- 02
We arrive and assess
We stop the damage spreading, check for hazards and measure how far water, smoke or mold has reached.
- 03
We clean up and dry
Extraction, removal of what cannot be saved, cleaning and monitored drying, with photos and readings recorded throughout.
- 04
We rebuild
The same team reinstates walls, floors and finishes, working from the documented scope your insurer has seen.
London: common questions
Do you offer 24/7 emergency restoration in London?
Yes. Emergency calls from London are answered at any hour, and a crew is dispatched when the situation needs one.
Is there a basement flooding subsidy in London?
City of London runs the Basement Flooding Grant Program. Listed as a grant of 90% of the cost of eligible work for homes that have had basement flooding, with maximums including $1,800 for a backwater valve and $4,000 for a sump pit and pump with weeping tile disconnection. Details were checked in October 2026 and can change, so confirm on the official program page before starting work.
Do you work with my insurance company?
Yes. We document the loss and deal with your adjuster. Coverage decisions are made by your insurer, and in Ontario you can generally choose your own contractor.
Damage does not wait for business hours. Neither do we.
Call any time. If you would prefer we call you, request a callback.