24/7 in Burlington
Water, fire and mold damage restoration in Burlington
Burlington sits between the escarpment and the lake, and water coming off the high ground has flooded the city more than once in recent memory.
- IICRC Certified Firm
- $5 million insured
- One team, emergency to rebuild
Callback in Burlington
Leave a name and number and a person calls you back. For an active emergency, phone us instead.
Water damage in Burlington: what is different here
On 4 August 2014 a storm dropped roughly two months of rain on Burlington in a few hours and flooded thousands of homes.
Parts of the city flooded again in the storm of 16 July 2024.
Creeks including Tuck, Shoreacres, Roseland and Appleby run from the escarpment through established neighbourhoods to the lake.
Floodplains and who regulates them
Conservation Halton regulates the creek floodplains and shoreline in Burlington. Conservation authorities publish floodplain mapping and issue flood watches and warnings, which are worth following during spring melt and summer storms. Ontario is merging its 36 conservation authorities into nine regional bodies, expected to take effect on 1 February 2027, so the name of the body responsible will change.
Who to call in Burlington
- Sewer backup or basement flooding
- Water and wastewater in Burlington are run by Halton Region. If your basement floods, including in dry weather when a blocked sewer is the likely cause, call Halton at 311.
- Power
- Burlington Hydro distributes electricity in the city. Report outages and downed lines to it.
- Gas
- Natural gas in Burlington is distributed by Enbridge Gas. If you smell gas, leave the building and call its emergency line from outside.
Numbers checked October 2026. In any immediate danger, call 911.
Neighbourhoods we cover
- Aldershot
- One of the earliest settled parts of the city, between the escarpment and Burlington Bay.
- Roseland
- First developed in 1925, one of the older neighbourhoods south of the QEW.
- Millcroft
- Begun in the late 1980s around a golf course, with large family homes and townhomes.
- Alton Village
- North of Dundas Street, built from 2006.
Housing here: what the census shows
The 2021 Census counted 186,948 people and 73,180 occupied homes in Burlington.
73% are single-detached, semi-detached or row houses, where the owner is responsible for the foundation, the drains and the sewer lateral. 18% are apartments in buildings of five or more storeys, and a further 9% are in low-rise buildings or duplexes. There, a leak commonly reaches the units below and involves the landlord or condominium corporation.
25% of households rent, which means two sets of insurance on many losses: the owner's for the building and the tenant's for belongings.
Source: Statistics Canada, Census Profile, 2021 Census of Population.
What we handle locally
- Water Damage RestorationWater keeps moving after the leak stops.
- Basement Flood CleanupA flooded basement is three problems at once: standing water, contaminated surfaces and a structure that is soaking it all up.
- Sewage Backup CleanupSewage is a health hazard, not a mess to mop.
- Burst Pipe Water DamageA split supply line can release a great deal of water before anyone notices, and it runs downhill through ceilings and walls.
- Fire Damage RestorationAfter the fire is out, the damage continues.
- Smoke and Odour RemovalSmoke travels much further than flames.
- Mold Removal and RemediationMold (or mould, as it is also spelled in Canada) is a moisture problem that shows up as a mold problem.
- Asbestos RemovalAsbestos is harmless while it is sealed inside a material and dangerous once that material is broken, cut or sanded.
- Storm Damage RestorationA storm opens the building and the rain does the rest.
- Emergency Board-Up and TarpingAn open building takes on weather and invites theft.
- Contents Cleaning and Pack-OutYour belongings are part of the loss.
- Reconstruction and RebuildThe emergency work removes what was ruined.
Basement flooding subsidy in Burlington
Halton Region
Enhanced Basement Flooding Prevention Subsidy Program
A subsidy of 50% of the cost of installing a backwater valve, up to $1,600, for eligible homes. Halton also runs a separate subsidy for weeping tile disconnection with a sump pump.
Checked October 2026. Amounts and eligibility rules change, and some programs require approval before work starts. Confirm with Halton Region first.
What happens when you call from Burlington
- 01
You call
A person answers, day or night. We ask what happened, whether everyone is safe and what to shut off while you wait.
- 02
We arrive and assess
We stop the damage spreading, check for hazards and measure how far water, smoke or mold has reached.
- 03
We clean up and dry
Extraction, removal of what cannot be saved, cleaning and monitored drying, with photos and readings recorded throughout.
- 04
We rebuild
The same team reinstates walls, floors and finishes, working from the documented scope your insurer has seen.
Burlington: common questions
Do you offer 24/7 emergency restoration in Burlington?
Yes. Emergency calls from Burlington are answered at any hour, and a crew is dispatched when the situation needs one.
Which conservation authority covers Burlington?
Conservation Halton regulates the creek floodplains and shoreline in Burlington.
Is there a basement flooding subsidy in Burlington?
Halton Region runs the Enhanced Basement Flooding Prevention Subsidy Program. A subsidy of 50% of the cost of installing a backwater valve, up to $1,600, for eligible homes. Halton also runs a separate subsidy for weeping tile disconnection with a sump pump. Details were checked in October 2026 and can change, so confirm on the official program page before starting work.
Do you work with my insurance company?
Yes. We document the loss and deal with your adjuster. Coverage decisions are made by your insurer, and in Ontario you can generally choose your own contractor.
Damage does not wait for business hours. Neither do we.
Call any time. If you would prefer we call you, request a callback.