24/7 in Kitchener
Emergency Board-Up and Tarping in Kitchener
An open building takes on weather and invites theft. Securing it is the first job after a fire, a storm, a break-in or a vehicle impact.
- IICRC Certified Firm
- $5 million insured
- One team, emergency to rebuild
Before we arrive
Do this now
- 1Stay clear of broken glass and unstable structure.
- 2Do not try to tarp a roof yourself in the dark or in bad weather.
- 3Remove valuables and documents if the building is safe to enter.
- 4Take photos before anything is covered.
If anyone is in danger, or you smell gas or see sparking, leave the building and call 911 first.
Callback in Kitchener
Leave a name and number and a person calls you back. For an active emergency, phone us instead.
Kitchener's 24/7 Emergency Board-Up and Tarping Team
Kitchener has a core of early-1900s housing around downtown, post-war neighbourhoods around it and large newer subdivisions to the south and west.
We take emergency board-up and tarping calls across Kitchener, including Victoria Park, Stanley Park, Forest Heights and Doon.
The 2021 Census counted 256,885 people and 99,810 occupied homes in Kitchener.
66% are single-detached, semi-detached or row houses, where the owner is responsible for the roof, windows and doors, and 15% are apartments in buildings of five or more storeys, where the building's management normally is.
Source: Statistics Canada, Census Profile, 2021 Census of Population.
Certified, Insured and Accountable in Kitchener
- IICRC Certified Firm
- IICRC-certified technicians
- Ontario asbestos abatement worker training for Type 3 operations
- $5 million commercial liability insurance with Intact Insurance
- WSIB coverage, clearance certificate on request
- Written scope and estimate before any rebuild work begins
- Permits obtained from the local building department where structural, electrical or plumbing repairs need them
Ask to see any of these before we start. Our credentials.
Emergency Board-Up and Tarping Across Kitchener: Neighbourhoods We Cover
- Victoria Park
- A heritage district beside downtown, with Victorian and Edwardian houses from the late 1800s to the 1920s.
- Stanley Park
- In the east end, with wartime houses in its oldest streets and brick bungalows from the 1950s to the early 1970s.
- Forest Heights
- In the west end, built mostly from the mid-1970s into the 1990s.
- Doon
- In the south, grown from a mill village settled around 1800 where Schneider Creek meets the Grand River.
Local Facts for Kitchener Homeowners
Who to call in Kitchener
- Sewer backup or basement flooding
- The City of Kitchener responds around the clock to sewage backups and basement flooding. Call 519-741-2345.
- Power
- Enova Power, formed in 2022 from Kitchener-Wilmot Hydro and Waterloo North Hydro, distributes electricity in Kitchener. Report outages and downed lines to it.
- Gas
- Kitchener is unusual in Ontario: natural gas is distributed by the City's own Kitchener Utilities. If you smell gas, leave the building and call its emergency line from outside.
Numbers checked October 2026. In any immediate danger, call 911.
What Emergency Board-Up and Tarping Costs in Kitchener
This work is priced on what is damaged and how far it has spread, so it is assessed before it is quoted. There is no flat rate, and anyone offering one over the phone has not seen the job. Here is how the cost is set and who pays.
| Situation | What you pay | Details |
|---|---|---|
| Insured loss | Your deductible | Your insurer pays the approved scope. We document the damage and deal with your adjuster. |
| Not insured, or not claiming | Written estimate before work | Emergency steps to stop the damage start on your say-so. Everything after that is priced first. |
| Upgrades during the rebuild | You pay the difference | Insurers pay like for like. Better finishes are priced separately so the claim stays clean. |
| Emergency call-out | Ask when you call | We tell you about any call-out charge before a crew is sent. |
Why Choose ARO for Emergency Board-Up and Tarping in Kitchener
Someone answers, any hour
Calls from Kitchener are answered by a person day and night, and you are told what to shut off while a crew is on the way.
We know the local system
We know who runs the sewers and the power in Kitchener and who to report a backup to, and we tell you on the first call.
One team from emergency to rebuild
The people who take out the damaged material know what was behind it, and they are the ones who put it back.
Records you can use
Photos, moisture readings and an itemised scope, whether an insurer is involved or not.
Why securing the building comes first
A building with a hole in it gets worse quickly. Rain and snow enter. Heat escapes and pipes can freeze. Animals move in. An obviously damaged, empty property also attracts theft and vandalism. Each of these adds a second loss on top of the first.
Insurance policies reflect this. They generally require the owner to take reasonable steps to protect the property from further damage after a loss, and the cost of doing so is normally recoverable as part of a covered claim. Damage that happens because the building was left open can be disputed.
Board-up and tarping are temporary by design. The aim is to make the building weathertight and secure in a single visit, using methods that do not add to the repair bill, and to leave it stable until permanent work is approved and scheduled. After a fire, securing the site may also be required by the fire department or the municipality.
What to expect on the first visit
A board-up is normally a single visit, and it starts with a walk around the outside to see every opening and every hazard: broken glass, hanging debris, damaged wiring, anything unstable. Photographs are taken before anything is covered, because once the plywood is up the damage is hidden, and your insurer will want to see it.
Openings are then measured and covered. Windows and doors are boarded so that the building is secure but the frames are not damaged further. Roof openings are covered with heavy tarps fastened to withstand wind and positioned so that water runs off them. Where a wall or support has been damaged, temporary shoring goes in first. If you still need access, one entrance is fitted with a lockable temporary door, and you are told how the building has been secured and what to watch for.
Before leaving, the crew checks the inside for anything that will get worse while the building waits: standing water, a ceiling holding water, or heating that is off in freezing weather.
What we do in Kitchener, in order
- 01
Assess
We check what is open, what is unstable and what needs protecting first.
- 02
Board openings
Windows, doors and wall openings are secured with plywood fixed in a way that limits further damage to frames.
- 03
Tarp the roof
Reinforced tarps are fastened over damaged roof sections.
- 04
Secure the site
Temporary fencing or shoring where the situation calls for it.
When emergency protection is needed
- After a fire
- Windows broken by heat or by firefighters, burnt doors, and holes cut in the roof for ventilation.
- After a storm
- Missing shingles, punctured roofs, blown-in windows and damaged siding.
- After a break-in
- Forced doors and broken glass that leave the property unsecured overnight.
- Vehicle impact
- A car or truck through a wall or storefront, often with structural damage that needs temporary support.
- Vacant property during a claim
- A home that will be empty for weeks or months while repairs are approved.
- Vandalism
- Broken glass and damaged entrances at homes and commercial premises.
What the work involves
| Windows | Covered with plywood cut to fit, fixed so as to limit damage to the frame. |
|---|---|
| Doors | Boarded, or fitted with a temporary lockable door where access is still needed. |
| Roof openings | Covered with heavy tarps secured against wind, extended past the ridge where possible so water sheds over them. |
| Wall openings | Framed and sheathed temporarily. Shored first if the structure is compromised. |
| Site | Temporary fencing where there is a hazard to the public. |
| Utilities | Coordination with the gas and hydro utilities where services were damaged or disconnected. |
How long it takes
Completed in a single visit in most cases. The protection stays until permanent repairs are made.
Insurance
Emergency protection carried out to prevent further damage is normally recoverable as part of a covered claim. Keep the invoice and your photos.
This is general information, not advice on your policy. How restoration claims work.
Mistakes to avoid
Waiting for daylight or the adjuster. Weather and intruders do not wait. Photograph the damage, then have it secured.
Using household tarps and bricks. Light tarps tear and lift in the first strong wind, and loose weights become a hazard.
Entering an unstable structure. After a fire or impact, floors, ceilings and walls may not be safe. Stay out until it has been assessed.
Forgetting about winter. If the heat is off in cold weather, the plumbing needs to be drained or the building kept above freezing.
Questions worth asking any contractor
Whoever you hire, including us, should be able to answer these plainly.
- Is the building safe to go into to collect belongings?
- How have the openings been fixed, and will that damage the frames?
- Who should I call if a board or tarp comes loose?
- Does the heat need to stay on, or should the plumbing be drained?
- Will your photos and invoice be enough for my insurer?
- Can you leave one door usable so that the adjuster and trades can get in?
Looking after a secured property
- Tell your insurer if the property will be empty, and ask what conditions apply during vacancy.
- Check the building regularly, and always after strong wind, heavy rain or snow.
- Keep heat on in winter or have the water system drained.
- Remove valuables, documents and anything irreplaceable.
- Let neighbours know who to call if they see a problem.
- Keep the site tidy. Debris and an abandoned look attract trespassers.
Emergency Board-Up and Tarping in Kitchener: common questions
Do you provide emergency board-up and tarping in Kitchener at night and on weekends?
Yes. Calls from Kitchener are answered at any hour, every day of the year, and a crew is dispatched when the situation needs one.
Is there a basement flooding subsidy in Kitchener?
We have not confirmed a current municipal subsidy for flood-protection plumbing in Kitchener. Programs change, so ask the municipality directly before paying for a backwater valve or sump pump.
Do you work with insurers on losses in Kitchener?
Yes. We document the damage with photos, readings and an itemised scope and deal with your adjuster. Coverage decisions are your insurer's, and in Ontario you can generally choose your own restoration contractor.
Which parts of Kitchener do you cover?
All of it, including Victoria Park, Stanley Park, Forest Heights, Doon. Victoria Park: A heritage district beside downtown, with Victorian and Edwardian houses from the late 1800s to the 1920s.
Who do I call about a sewer backup in Kitchener?
The City of Kitchener responds around the clock to sewage backups and basement flooding. Call 519-741-2345.
How long can a tarp stay on the roof?
A properly fastened tarp is a temporary measure meant to last weeks, not seasons. It should be checked after high winds and replaced by permanent repairs as soon as practical.
Can you board up a commercial storefront?
Yes. Storefront glass, entry doors and overhead doors can be secured the same visit.
Is board-up covered by insurance?
Emergency measures to protect the property after a covered loss are normally included in the claim. Keep the invoice and your photographs and report the loss as soon as you can.
How long can a building stay boarded up?
As long as needed, provided it is checked. Plywood holds for months. Tarps are shorter-lived and should be inspected after strong winds and heavy snow.
Will boarding up damage my window frames?
Done properly, very little. Boards are fixed in ways that avoid or minimise new holes in finished surfaces, and any fastener marks are dealt with during the repair.
Do I need to be there?
It helps for the first visit, so that you can confirm what needs securing and collect anything essential. If you cannot be present, access and authorisation can be arranged by phone.
Does a boarded-up property affect my insurance?
Tell your insurer if the property will be vacant. Many policies limit or change coverage after a period of vacancy, and they may set conditions such as regular inspections.
Can I board up the house myself?
You can cover a single ground-floor window with plywood if it is safe to do so. Leave roof work, upper floors, large openings and anything involving structural damage or broken glass at height to people with the right equipment. Photograph the damage before you cover it.
What if the fire department or the city orders the property secured?
After a fire, or where a building is open and unsafe, authorities can require the owner to secure it promptly. Tell us what you have been told and by whom, and keep any written notice for your insurer.
How soon can permanent repairs replace the boards?
Once the insurer has inspected and approved the scope, and windows, doors or roofing materials are available. Custom windows and doors often have the longest lead times, which is why temporary protection needs to be done properly.
Get Emergency Board-Up and Tarping Help in Kitchener Now
Call any hour and a person answers. Tell us what happened and where, and we will tell you what to do while a crew is on the way. Prefer a call back? Leave your name and number in the form on this page. Before we start you can ask to see our insurance and certifications.
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